HT Solutions, Inc

HT Solutions, Inc

Technology

HTS is focused on the design and implementation of highly effective customer interaction and communication systems, leveraging both traditional and emerging technologies. HTS can deploy these technologies independently or as part of a seamlessly integrated solution to address your business requirements.

HTS’s areas of technological expertise include:

* CRM (Customer Relationship Management)

* PBX (Private Branch Exchange) for call management

* ACD (Automatic Call Distributor) for intelligent call routing

* IVR (Interactive Voice Response) to automate routine tasks

* Voice Mail (systems to limit call abandonment )

* UM (Unified Messaging)

* IP Telephony

* VOIP (Voice Over IP)

* Email and ERM (Email Response Management) systems

* Fax (Inbound and outbound from desktop)

* Chat / Web (Web Collaboration)

To view a document of HTS's complete service offerings, click here.

To see how HTS can help develop a new customer care solution for you or improve your existing solution click here.